Privacy Policy
This Policy explains when and why we collect personal information about people who visit our website or who instruct us following a recommendation from a third party to consider using our services. The policy also explains, how we use your personal information, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check our website occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to privacy@ukdebtsupport.co.uk or by writing to us at Second Floor A, Cheadle Place, Stockport Road, Cheadle, SK8 2JX
Who we are
bailiffhelp.co.uk and ukdebtsupport.co.uk , are trading styles of SLWB Ltd (Company No. 16451543), whose registered office is at Second Floor A, Cheadle Place, Stockport Road, Cheadle, SK8 2JX.
We are a business that specialises in assisting people who have unmanageable debts to propose Individual Voluntary Arrangements (IVAs) to their creditors to resolve their financial difficulties. Our business administers IVAs from their commencement until their conclusion.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services. We also collect information directly from you by email and from companies or businesses who have advised you regarding your debts before you were introduced to us. We use publicly available online resources to obtain additional information, and this is likely to include information for Anti Money Laundering purposes to confirm your identity and information from organisations such as H M Land Registry to confirm details of property ownership as well as other sources of information which may be directly relevant to your financial circumstances.
What type of information is collected from you?
The personal information we collect is likely to include your name, address, email address, information about your finances bank account details, details and evidence of your income and expenditure, ownership of assets and the amounts you owe to your creditors. We are likely also to collect information concerning your domestic and family circumstances which is directly relevant to your financial circumstances.
How is your information used?
We use your information for the following purposes:
- to prepare a statement of your financial position
- enable us to advise you if an IVA is an appropriate solution for your financial difficulties
- prepare your IVA proposal for consideration by your creditors
- monitor your ongoing compliance with your obligations once your IVA has been approved
- comply with our statutory obligations under the terms of the Insolvency Act 1986 and the Insolvency Rules 2016 and also to comply with best practice guidance issued by insolvency licensing bodies from time to time.
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations and this includes for example holding details of all the information you provide in connection with a proposal for an IVA for 6 years following completion or termination of your IVA.
Who has access to your information?
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to assist with preparing financial projections for your business or to provide you with advice regarding the options available to you for resolving your financial difficulties).
When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
When you are using our telephone or online payment process, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may also transfer your personal information to a third party as part of a sale of some or all of our business and assets to a third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.
Whenever we transfer your personal information we will take steps with the aim of ensuring that your privacy rights continue to be protected.
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to assist with preparing financial projections for your business or to provide you with advice regarding the options available to you for resolving your financial difficulties).
When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
When you are using our telephone or online payment process, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may also transfer your personal information to a third party as part of a sale of some or all of our business and assets to a third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.
Whenever we transfer your personal information we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Email us – Enquiries@ukdebtsupport.co.uk
You can visit the Money Helper website to find out more about managing your money and to get free advice, they are an independent service set up to help people manage their money
UK Debt Support is a trading style of SLWB LTD (Company No. 16451543).
Registered Office: Second Floor A, Cheadle Place, Cheadle, Cheshire, England, SK8 2JX.
Adam Southard is authorised as a Licensed Insolvency Practitioner in the United Kingdom by the Insolvency Practitioners Association, We only provide advice after completing or receiving an initial fact find where the individual(s) concerned meet the criteria for one of our insolvency solutions, therefore, all advice regarding Individual Voluntary Arrangements (IVA) is given in reasonable contemplation of an insolvency appointment.
Adam Southard is licensed to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association. Office Holder No. 11930
Insolvency Practitioner Directory- Insolvency Practitioner Details (bis.gov.uk)
What you need to know about Individual Voluntary Arrangements
(Insolvency Service)
We provide solutions to individuals throughout the UK, We Will help recommend solutions available to your circumstances in which you can then make an informed decision about which solution you qualify for is best for you and your circumstances.